Return Policy


30-Day Money Back Guarantee
applies for “PEMF Devices” and "Polarised Light Therapy Lamps"


  • Contact us before sending any item back
  • Returns are accepted within 30 days of receipt of the item.
  • Shipping charges, if any, for items are non-refundable.
  • Damaged items or any issues with item must be reported and returned within 7 days of delivery. Shipping costs will be reimbursed if an item is damaged or incorrectly shipped. Please contact us for instructions on how to return something that was damaged, incorrectly shipped. If a product is returned in a damaged state, Oxford Medical Instruments reserves the right to reject the return or deduct from the refund to cover any repair fees.
  • Please ensure that the package is fully sealed before shipping.
  • We don't charge any restocking fees, however you are kindly asked to cover the shipping costs.